강의 리스트 | |
강의 | 제목 |
1 강 | Placing Someone on Hold |
2 강 | Thanking Someone For Their Promptness |
3 강 | Replying When Someone Is Unavailable |
4 강 | Asking If Someone Is Available For Lunch to Discuss Business |
5 강 | Checking the Status of a Shipment |
6 강 | Taking an Order Over the Phone |
7 강 | Offering to Help Someone Further |
8 강 | Following Up |
9 강 | Handling a Disgruntled Customer |
10 강 | Asking to Speak With a Manager |