강의 리스트 | |
강의 | 제목 |
1 강 | Welcoming guests |
2 강 | Welcoming guest with no reservation |
3 강 | 'Difficult' guests |
4 강 | Looking after guests(1) |
5 강 | Looking after guests(2) |
6 강 | Reservation inquiries |
7 강 | Reservation changes |
8 강 | Phone calls to reception |
9 강 | Communication problems |
10 강 | Guest problems |
11 강 | At breakfast |
12 강 | At the bar |
13 강 | Complaints from guests at the bar |
14 강 | In the restaurant(1) |
15 강 | In the restaurant(2) |
16 강 | In the restaurant(3) |
17 강 | Housekeeping |
18 강 | Housekeeping problems |
19 강 | Room service |
20 강 | Guest services |
21 강 | In the business centre |
22 강 | Recommendations for places to eat |
23 강 | Checking out |
24 강 | Problems checking out |