| 강의 리스트 | |
| 강의 | 제목 |
| 1 강 | Placing Someone on Hold |
| 2 강 | Thanking Someone For Their Promptness |
| 3 강 | Replying When Someone Is Unavailable |
| 4 강 | Asking If Someone Is Available For Lunch to Discuss Business |
| 5 강 | Checking the Status of a Shipment |
| 6 강 | Taking an Order Over the Phone |
| 7 강 | Offering to Help Someone Further |
| 8 강 | Following Up |
| 9 강 | Handling a Disgruntled Customer |
| 10 강 | Asking to Speak With a Manager |
